FAQs
How do I purchase a watch from Opulencia?
Shopping with us is seamless. For available watches, simply add to your cart and checkout with your preferred payment method. For special orders or price-on-request items, contact our team via email, phone, or text to receive personalized assistance and secure purchasing options.
Do you accept offers on watches?
Select models are open to offers. Use the “Ask a Question” feature or reach out directly to discuss pricing options.
Do you offer discounts?
We provide competitive pricing and occasional discounts, especially for bank wire payments to avoid credit card fees. Contact us for the best available price.
What payment options are available?
We accept wire transfers, major US credit cards, PayPal, Venmo, Affirm financing, and more, ensuring flexible and secure payment methods.
Are all your watches authentic?
Absolutely. Every timepiece is 100% authentic, backed by our full guarantee. We thoroughly inspect and authenticate each watch to guarantee quality and peace of mind.
Do your watches come with original box and papers?
Most watches include original boxes and papers, clearly indicated in the product details. Feel free to request specific images or information.
Are pre-owned watches serviced?
All pre-owned watches undergo a thorough inspection and servicing by certified watchmakers or brand service centers to ensure excellent condition.
Do you offer warranty?
Yes, we provide a one-year service warranty on all purchases, reflecting our commitment to quality and client satisfaction.
Do the watches come with serial numbers?
Every watch retains its original serial number to guarantee authenticity and traceability. We do not accept or sell watches without verified serials.
How secure is my transaction?
Your privacy and security are paramount. We use advanced SSL encryption to protect your personal data and secure payment systems to safeguard every transaction.
How fast is shipping?
We offer free FedEx Ground or 2-Day shipping on orders over $500. Expedited Priority Overnight options are also available.
What if I haven't received confirmation or my order was canceled?
Order confirmations typically process within 12-48 hours after payment verification. If a payment issue occurs, the order may be canceled, and our team will contact you to resolve or suggest alternative payment methods.
What is your return policy?
We offer a 7-day return window along with a one-year service warranty. Contact us for detailed instructions on returns or visit our return policy page.
Do you have a retail store?
Yes, we operate both online and locally. While our reach is national and global, clients are welcome to visit our local boutique by appointment.
How do you source watches?
We carefully select timepieces from trusted wholesalers, authorized dealers, trade shows, and private collectors. Every piece undergoes authentication and quality control.
How can I contact support?
Our team is available via email, phone, or text to assist with any queries or concerns throughout your purchase journey.
Are photos of the actual watch displayed?
While we strive to show the exact watch, inventory may change rapidly. Contact us for specific images or to arrange a virtual viewing.
Do watches come with their original box and papers?
Most of our watches do include their original box, warranty card, and paperwork—unless otherwise stated. Each listing specifies what’s included, and detailed photographs are provided for accuracy.